Account Deletion

Request to delete your GuardianLive account and data

You can delete your account in two ways:

  1. Directly in the app (recommended)
  2. By contacting us via email

Method 1: Delete Account In-App

This is the fastest and recommended method to delete your account.

  1. Open the GuardianLive app
  2. Go to your Profile tab
  3. Tap Settings
  4. Scroll down and tap Delete Account
  5. Step 1: Enter your password and tap "Verify Password"
  6. Step 2: Type "CONFIRM" in the text field
  7. Tap Delete My Account Forever
  8. Confirm the final warning dialog
  9. Your account will be permanently deleted

Warning: Account deletion is permanent and cannot be undone.

What Gets Deleted

When you delete your account, the following data will be permanently removed:

  • Profile Information: Name, email, phone number, username
  • Profile Picture: Any uploaded photos
  • Emergency Contacts: All saved emergency contacts
  • Location History: All stored location data
  • App Settings: All preferences and configurations
  • Emergency Timer History: Records of past countdowns and alerts
  • Account Authentication: Login credentials

Data Retention Period

After you request account deletion:

  • Immediate: Your account will be deactivated immediately and you'll be logged out
  • Within 30 days: All your personal data will be permanently deleted from our servers
  • Exception: Some anonymized data may be retained for legal or security purposes as required by law

Method 2: Email Deletion Request

If you're unable to access the app or prefer to request deletion via email, please contact us:

Contact Support

Email:

Please include in your email:

  • Subject line: "Account Deletion Request"
  • Your registered email address
  • Your username (if you remember it)
  • Reason for deletion (optional)

We will process your deletion request within 3-5 business days and send you a confirmation email once completed.

Before You Delete

Consider these alternatives:

  • Temporary pause: You can simply log out and stop using the app without deleting
  • Cancel subscription: Cancel your subscription but keep your account
  • Contact support: If you're having issues, we may be able to help

After Deletion

After your account is deleted:

  • You will no longer receive any notifications from GuardianLive
  • Your emergency contacts will no longer see you in their contacts list
  • You can create a new account anytime with the same email address
  • Previous subscriptions will be canceled (contact your app store for refunds)

Questions?

If you have any questions about account deletion or data privacy, please review our Privacy Policy or contact us at

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