Account Deletion
Request to delete your GuardianLive account and data
You can request deletion of your GuardianLive account and personal data at any time. To protect your safety, account deletion is handled exclusively by our support team.
For security reasons, GuardianLive accounts cannot be deleted directly within the app. Because GuardianLive is a personal safety tool, an attacker who gained access to your phone could otherwise wipe your account and any evidence it holds. Routing deletions through our support team ensures every request is verified as genuine.
How to Delete Your Account
To delete your account, contact our support team by email:
Email: admin@guardianlive.org
Please include in your email:
- Subject line: "Account Deletion Request"
- Your registered email address
- Your username (if you remember it)
- Reason for deletion (optional)
To confirm you are the legitimate account owner, we may ask you to verify your identity before processing the request. Once verified, we will process your deletion request within 3-5 business days and send you a confirmation email once completed.
What Gets Deleted
When your account is deleted, the following data will be permanently removed:
- Profile Information: Name, email, phone number, username
- Profile Picture: Any uploaded photos
- Emergency Contacts: All saved emergency contacts
- Location History: All stored location data
- App Settings: All preferences and configurations
- Emergency Timer History: Records of past timers and alerts
- Account Authentication: Login credentials
Data Retention Period
After your deletion request is verified and processed:
- Immediate: Your account will be deactivated and you'll be logged out
- Within 30 days: All your personal data will be permanently deleted from our servers
- Exception: Some anonymized data may be retained for legal or security purposes as required by law
Warning: Account deletion is permanent and cannot be undone.
Before You Delete
Consider these alternatives:
- Temporary pause: You can simply log out and stop using the app without deleting
- Cancel subscription: Cancel your subscription but keep your account
- Contact support: If you're having issues, we may be able to help
After Deletion
After your account is deleted:
- You will no longer receive any notifications from GuardianLive
- Your emergency contacts will no longer see you in their contacts list
- You can create a new account anytime with the same email address
- Previous subscriptions will be canceled (contact your app store for refunds)
Questions?
If you have any questions about account deletion or data privacy, please review our Privacy Policy or contact us at admin@guardianlive.org