Privacy Policy for GuardianLive

Last Updated: October 28, 2025

Introduction

GuardianLive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

• Name: Used to identify you to your emergency contacts
• Email Address: Used for account authentication and communication
• Phone Number: Used for account verification and emergency notifications
• Profile Picture: Optional, used to personalize your account and share with emergency contacts

Location Information

• Real-time Location Data: We collect your device's precise location when you use location tracking features
• Location History: We may store your location history to provide emergency services with your whereabouts
• Background Location: When enabled, we collect location data even when the app is closed or not in use to provide emergency tracking features

Contact Information

• Emergency Contacts: We collect and store information about contacts you designate as emergency contacts, including their names, phone numbers, and relationship to you
• Contact Requests: We process contact invitation requests you send and receive

Usage Data

• App Activity: Information about how you interact with the app, including features used and settings configured
• Device Information: Device type, operating system version, unique device identifiers
• Emergency Events: Records of emergency activations, countdown timers, and alerts sent

Media Files

• Photos: Profile pictures and any other images you choose to upload

How We Use Your Information

We use the collected information to:

1. Provide Emergency Services:
   • Send emergency alerts to your designated contacts
   • Share your location with emergency contacts when needed
   • Maintain countdown timers and automated emergency triggers
2. Account Management:
   • Create and maintain your user account
   • Authenticate your identity and provide secure access
   • Process your preferences and settings
3. Communication:
   • Send critical notifications about your account
   • Deliver emergency alerts and notifications
   • Respond to your inquiries and support requests
4. Improve Our Services:
   • Analyze app usage to improve functionality
   • Monitor and maintain app performance
   • Develop new features

How We Share Your Information

With Your Emergency Contacts

When you trigger an emergency or your countdown timer expires, we share:

• Your name and profile picture
• Your current location
• The severity level and nature of the emergency
• Any emergency messages you've configured

With Service Providers

We use third-party services that may access your data:

• Supabase: Database and authentication services
• AWS S3: Secure storage for profile pictures and media
• Push Notification Services: To deliver alerts and notifications
• Sentry: Error tracking and app monitoring (anonymous data only)

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Respond to emergency situations involving danger to persons

Data Storage and Security

Security Measures

• All data is encrypted in transit using industry-standard encryption (HTTPS/TLS)
• Passwords are securely hashed and never stored in plain text
• PIN codes for emergency features are encrypted and stored securely
• Profile pictures and media files are stored in secure cloud storage with access controls

Data Retention

• Active Accounts: We retain your data while your account is active
• Deleted Accounts: Upon account deletion, we remove your personal data within 30 days
• Emergency Records: Emergency event logs may be retained for a limited period for safety and legal purposes
• Location History: Location data is retained based on your preferences and can be deleted at any time

Data Location

Your data is stored on servers provided by our service providers, which may be located in various countries. We ensure these providers maintain appropriate security standards.

Your Privacy Rights

You have the right to:

1. Access Your Data: Request a copy of the personal information we hold about you
2. Correct Your Data: Update or correct inaccurate information in the app settings
3. Delete Your Data: Request deletion of your account and associated data
4. Export Your Data: Request an export of your data in a portable format
5. Opt-Out: Disable location tracking or other features (note: this may limit app functionality)
6. Revoke Permissions: Manage app permissions through your device settings

To exercise these rights, contact us at admin@guardianlive.org.

How to Delete Your Account

You can delete your account directly in the app:

1. Open the GuardianLive app and go to your Profile tab
2. Tap Settings
3. Scroll down and tap Delete Account
4. Step 1 - Verify Password: Enter your account password and tap "Verify Password"
5. Step 2 - Confirm Deletion: Type "CONFIRM" (in capital letters) in the text field
6. Tap Delete My Account Forever
7. Review the final warning and confirm your decision

What gets deleted:

• Profile information (name, email, phone number, username)
• Profile picture and uploaded media
• All emergency contacts
• Location history and tracking data
• Emergency timer history and records
• All app settings and preferences

Note: Account deletion is permanent and cannot be undone. Your data will be completely removed from our servers within 30 days.

If you're unable to access the app, you can request account deletion by emailing admin@guardianlive.org with your registered email address.

Location Services

Permission Requirements

• Foreground Location: Required to track your location when using the app
• Background Location: Optional, but necessary for emergency tracking when the app is not active
• Always Allow: Recommended for full emergency protection features

Disabling Location

You can disable location services through your device settings. Note that this will prevent the app from providing location-based emergency features.

Children's Privacy

GuardianLive is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

In-App Purchases and Subscriptions

• We process subscription payments through Apple App Store and Google Play Store
• We do not store your payment card information
• Subscription management is handled through your app store account
• We collect minimal transaction data (subscription status, tier) to enable premium features

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending you a notification (for significant changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

International Users

If you are accessing GuardianLive from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Contact Us

Data Protection Officer

For privacy-related inquiries, you can reach our data protection team at:
Email: admin@guardianlive.org

Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information to third parties.

Your European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access, rectification, erasure, and restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given explicit consent for emergency contact features
• Contract: Processing is necessary to provide the services you requested
• Legitimate Interest: To improve our services and ensure app security
• Legal Obligation: To comply with applicable laws and regulations

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